Terms of Service

Effective Date: August 1, 2025

1. Acceptance of Terms

By accessing or using CritiCoach (the “App”), operated by InfiVista, Inc. (“we,” “us,” or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use the App.

2. Eligibility

You must be at least 16 years old to create an individual account. If you are under 16, a parent, guardian, or authorized school administrator must provide consent and manage your use of the App in compliance with applicable laws.

3. User Accounts

• You agree to provide accurate, current, and complete information when registering for an account.
• You are solely responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You must notify us immediately of any unauthorized use or suspected breach of security.

4. Acceptable Use

You agree to use the App only for lawful and educational purposes. You shall not:

• Violate any applicable local, state, national, or international laws or regulations.
• Use the App to generate, upload, or distribute content that is harmful, abusive, defamatory, obscene, or otherwise objectionable.
• Interfere with or disrupt the integrity or performance of the App or its underlying systems.
• Reverse-engineer, copy, reproduce, or redistribute the App or any part of its services without express written permission.

5. Intellectual Property

• The App, including all software, content, and AI-generated outputs, is owned or licensed by InfiVista and is protected by intellectual property laws.
• Subject to these Terms, you are granted a limited, non-exclusive, non-transferable license to use the App and its outputs for personal or educational, non-commercial purposes only.
• Use of any content outside of this scope requires prior written consent from InfiVista or the respective rights holder.

6. Privacy

Use of the App is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the App, you consent to our data practices as described therein.

7. Disclaimers and Limitation of Liability

• The App is provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• AI-generated content may contain inaccuracies, be incomplete, or reflect bias. You are solely responsible for evaluating and verifying any output before relying on it.
• InfiVista shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the App, including but not limited to academic, financial, or personal outcomes.
• To the fullest extent permitted by law, our total liability for any claims arising out of or relating to your use of the App shall not exceed the amount paid by you (if any) for accessing the App in the 12 months preceding the claim.

8. Termination

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties.

9. Changes to Terms

We may revise these Terms from time to time. If material changes are made, we will provide notice through the App or via email. Your continued use after such changes take effect constitutes your acceptance of the revised Terms.

10. Cancellation and Refund Policy

10.1 One-Time Payment Access

Access to our platform is provided upon a one-time payment. Once payment is successfully processed, users receive immediate or near-immediate access to the content, tools, or services available on the platform.

10.2 No Automatic Renewals

As there are no subscriptions, there are no recurring charges or automatic renewals. You will only be charged once per purchase unless explicitly stated otherwise.

10.3 Refund Eligibility

We offer limited refunds under the following conditions:

• Technical Issues: If you are unable to access the platform due to a technical issue on our end, and our support team is unable to resolve the issue within a reasonable timeframe (typically 3–5 business days).
• Duplicate Payments: If you are mistakenly charged more than once for the same product or service.
• Misrepresentation: If the product materially differs from its description on the purchase page (e.g., if core features were promised and not delivered).

To request a refund, please contact us at contact@criticoach.com within 7 calendar days of your purchase. Your email should include your account email address, the date of purchase, and a brief description of the issue.

10.4 Non-Refundable Situations

We do not offer refunds in the following cases:

• Change of mind or personal preference after purchase.
• Failure to use or complete the material, content, or services provided.
• Requests made after the 7-day refund window.
• Access or download of a significant portion of the platform content (e.g., if a user accesses more than 20% of the material or completes modules).

10.5 Processing Refunds

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

Refunds are handled via our third-party payment processor, Stripe. Please review their privacy policy here: https://stripe.com/privacy.

10.6 Abuse of Policy

We reserve the right to deny refund requests from users who are found to be misusing or abusing the policy. This includes, but is not limited to:

• Attempting to access paid content and then seeking a refund.
• Repeated refund requests across multiple purchases.

10.7 Cancellation of Access

Since access is granted immediately upon payment, cancellations are generally not applicable. However, we reserve the right to revoke access to the platform at our discretion for violations of our Terms of Service or Acceptable Use Policy, without refund.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. Any disputes shall be resolved in the state or federal courts located in New Jersey, and you consent to the exclusive jurisdiction of such courts.